Melbourne Convention + Visitors Bureau (MCVB) is committed to leading Convention Bureaux around the world in delivering best-practice customer service.
MCVB - Founding Member of the BestCities Global Alliance
In doing so, MCVB is a founding member of the BestCities Global Alliance, a network of eight international cities - Cape Town, Copenhagen, Dubai, Edinburgh, San Juan, Singapore, Vancouver and Melbourne - which are committed to a quality assured Convention Bureau service charter.
MCVB's Proven Service Excellence
MCVB completed its first audit as part of the Lloyds Quality Assured certification process in June 2006, and continues to complete annual reviews to ensure ongoing certification.
The certification process includes a stringent review of Melbourne’s ability to offer a superior international meeting experience, and MCVB’s ability to ensure and maintain a consistent level of quality and service excellence.
For more information, visit the BestCities website: www.BestCities.net